Service Mapping in ServiceNow is a powerful capability that allows organisations to gain deep insights into their IT infrastructure and the dependencies between various components and services.
It identifies Configuration Items (CIs) and their relationships, providing real-time, interactive maps of an organization’s IT landscape. This capability enhances incident resolution, change management, and business continuity planning by offering insights into how changes or issues affect services. Integrated with the Configuration Management Database (CMDB), it ensures an accurate representation of the IT environment. Customizable and continuously monitored, Service Mapping empowers organizations to streamline IT operations, improve efficiency, and align IT with business objectives, ultimately enhancing IT service management and decision-making.
It is a key component of IT Service Management (ITSM) and IT Operations Management (ITOM) within the ServiceNow platform.
Benefits of Service Mapping
It empowers organisations to gain better visibility into their IT service landscape, streamline operations, enhance incident and change management, and ensure business continuity. It is a valuable tool for modern IT organisations seeking to align IT services with business needs and improve overall IT service management.
Why Should You Choose Autovity?
Automation and Efficiency Autovity excels in automating routine IT tasks and processes, reducing manual efforts and improving overall efficiency. This means faster incident resolution, quicker service request fulfillment, and less downtime. |
User-Centric Approach Autovity places users at the center of IT service delivery. It provides a user-friendly self-service portal, empowering users to find solutions and request assistance easily, leading to improved user satisfaction. |
Scalability Our ITSM solutions grow with your business, adapting to changing needs. Autovity is scalable, making it suitable for businesses of all sizes. It can grow with your organization’s needs, ensuring that your ITSM solution remains effective as your company expands. |
Data-Driven Insights Autovity offers robust reporting and analytics tools, enabling data-driven decision-making. It provides insights into service performance, helping you identify areas for improvement and optimization. |
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Comprehensive ITSM Capabilities Autovity covers all essential ITSM processes, including incident management, change management, problem resolution, and asset management. It offers a holistic approach to IT service delivery. |
Integration It integrates seamlessly with other IT tools and systems, promoting better collaboration and data sharing across your organisation. |
Cost-Effective Autovity’s efficiency and automation capabilities can lead to cost savings by reducing manual labour and minimising downtime. |
Customer Support Autovity’s efficiency and automation capabilities can lead to cost savings by reducing manual labour and minimising downtime.
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Contact Autovity Experts
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