Discovery in ServiceNow is a powerful feature that allows organisations to automatically discover and map their IT infrastructure and assets. It plays a crucial role in the Configuration Management Database (CMDB) population, ensuring that the CMDB remains accurate and up-to-date.
Key Capabilities of Discovery
Benefits of Discovery
Discovery improves IT governance, reduces risks, and enhances decision-making by providing real-time insights into the IT landscape.
- Accuracy: Ensures an accurate and up-to-date inventory of IT assets, reducing manual data entry errors.
- Efficiency: Automates the discovery process, saving time and effort compared to manual tracking.
- Visibility: Provides visibility into the entire IT environment, including dependencies and relationships.
- Security: Identifies vulnerabilities and security risks, aiding in security management.
- Compliance: Helps maintain compliance by tracking configurations and licences.
Why Should You Choose Autovity?
Automation and Efficiency Autovity excels in automating routine IT tasks and processes, reducing manual efforts and improving overall efficiency. This means faster incident resolution, quicker service request fulfillment, and less downtime. |
User-Centric Approach Autovity places users at the center of IT service delivery. It provides a user-friendly self-service portal, empowering users to find solutions and request assistance easily, leading to improved user satisfaction. |
Scalability Our ITSM solutions grow with your business, adapting to changing needs. Autovity is scalable, making it suitable for businesses of all sizes. It can grow with your organization’s needs, ensuring that your ITSM solution remains effective as your company expands. |
Data-Driven Insights Autovity offers robust reporting and analytics tools, enabling data-driven decision-making. It provides insights into service performance, helping you identify areas for improvement and optimization. |
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Comprehensive ITSM Capabilities Autovity covers all essential ITSM processes, including incident management, change management, problem resolution, and asset management. It offers a holistic approach to IT service delivery. |
Integration It integrates seamlessly with other IT tools and systems, promoting better collaboration and data sharing across your organisation. |
Cost-Effective Autovity’s efficiency and automation capabilities can lead to cost savings by reducing manual labour and minimising downtime. |
Customer Support Autovity’s efficiency and automation capabilities can lead to cost savings by reducing manual labour and minimising downtime.
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Contact Autovity Experts
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