Customer Service Management (CSM) in ServiceNow is a suite which helps organisations to manage and improve their customer service and support operations. It enables businesses to provide exceptional customer experiences, streamline service processes, and resolve issues efficiently.
CSM empowers organisations to deliver efficient, personalised, and responsive customer service, ultimately leading to increased customer satisfaction and loyalty. It helps organisations streamline their support processes and leverage technology to provide exceptional customer experiences.
Key capabilities of CSM
Benefits of CSM
- CSM improves customer satisfaction by streamlining the support process. It enables faster case resolution through efficient case management, resulting in happier customers.
- Self-service capabilities empower customers to find answers independently through knowledge articles and request tracking, reducing agent workload and response times.
- Automation and workflows automate routine tasks, reducing manual efforts and ensuring adherence to service level agreements (SLAs).
- Omnichannel support ensures consistent service delivery across various communication channels, such as email, chat, phone, and social media, providing customers with convenient options to engage with your organisation.
- CSM’s analytics and reporting tools offer valuable insights into customer service performance, helping organisations make data-driven decisions and identify areas for improvement.
Why Should You Choose Autovity?
Automation and Efficiency Autovity excels in automating routine IT tasks and processes, reducing manual efforts and improving overall efficiency. This means faster incident resolution, quicker service request fulfillment, and less downtime. |
User-Centric Approach Autovity places users at the center of IT service delivery. It provides a user-friendly self-service portal, empowering users to find solutions and request assistance easily, leading to improved user satisfaction. |
Scalability Our ITSM solutions grow with your business, adapting to changing needs. Autovity is scalable, making it suitable for businesses of all sizes. It can grow with your organization’s needs, ensuring that your ITSM solution remains effective as your company expands. |
Data-Driven Insights Autovity offers robust reporting and analytics tools, enabling data-driven decision-making. It provides insights into service performance, helping you identify areas for improvement and optimization. |
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Comprehensive ITSM Capabilities Autovity covers all essential ITSM processes, including incident management, change management, problem resolution, and asset management. It offers a holistic approach to IT service delivery. |
Integration It integrates seamlessly with other IT tools and systems, promoting better collaboration and data sharing across your organisation. |
Cost-Effective Autovity’s efficiency and automation capabilities can lead to cost savings by reducing manual labour and minimising downtime. |
Customer Support Autovity’s efficiency and automation capabilities can lead to cost savings by reducing manual labour and minimising downtime.
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Contact Autovity Experts
Get in touch with us to harness the full potential of ServiceNow and drive your organization’s IT operations
